The enterprise experience OSListen. Act. Grow.
Turn every customer interaction into retained revenue, at enterprise scale.
Live LoopRetail · Store 214
Listen
3‑star rating ★★★☆☆
“Size unavailable”
Act
Ticket to the store manager
ClosedRe-rated 5 stars. 4 min after the rating
Illustrative example
The true cost of a broken feedback loop2×You pay twice
The customer leaves, with their revenue
You replace them through ads at
5‑7× the cost
1×You fix it once
Every call, chat and survey scored
Routed to an owner, on a clock
Customers stay longer and spend more
8B+Signals processed annually
650M+Unified customer profiles
100%Automated conversation QA
75+Enterprise integrations
Live in production with
Since 2005Built mPassbook for Federal BankBuilt Chillr, India’s first P2P bank transfer appBuilt Jet Set Pay, acquired by BillDesk
Twenty-year story The loopOne signal in, a fix or revenue out, then the next signal in.Signal in→FixedorRevenue→Next signal
The customer never repeats themselves, and no team has to go hunting for context.
What a broken loop costs you15-25%Churn from poor CX
20-30%Sales lost to unresolved issues
10-15%Revenue lost to missed cross-sell
25-40%Loyalty value lost
Disconnected today Core bankingBalances, never a complaint
Call centre CRMNotes nobody reads twice
Grievance registerA spreadsheet with no clock
Collections dialerCalls the customer already disputed
Branch feedback bookRead at the branch, if at all
App & Google reviewsAnswered by marketing, alone
One loop with Geckolyst
Which modules run each stage
Your numbers
What a closed loop is worth to your business.
Revenue walking out each year₹21.60 L180 customers lost, at your current rate
Recoverable on a 20-30% churn reduction₹4.32 L - ₹6.48 L36 - 54 customers kept, every year
Cost to replace them through ads instead5-7× higherReferral and repeat revenue carries no media cost
Illustrative model, not a forecast: it applies the 20-30% churn-reduction range below to the figures you enter, in your browser only.
Where the 5-7× comes from
5 to 25×Cost of acquiring versus retainingHBR, Gallo 2014. We quote the conservative end.
18% lowerDefection rate of referred customersSchmitt, Skiera, Van den Bulte, 2011. 5,181 referred against 4,633 over 33 months.
25 to 95%Profit from a 5% retention gainReichheld, Bain, cited in the same HBR piece.
Published research on the category, not measurements of Geckolyst deployments.
Lower cost to serve35-40%
Higher SLA performance25-35%
Return in the first 90 daysup to 3.1×
Ranges aggregated across deployments, pre- vs post-Geckolyst on a same-cohort 90-day window. Results vary by organisation and implementation.
Sentiment decidesSentiment decides who gets sold to, who gets nurtured and who gets fixed.PromotersellPassivenurtureDetractorfix
Campaigns driven by sentiment, not just the calendar. Every offer made until the customer is ready for it.
Closed-loop outcomesRolling 90 days Detractor recovery85.6%▲ 12pp
Reviews generated+31%▲ 4,892
Retention rate24.6%▲ 5.1pp
Reward ROI4.2×▲ 0.6
Routed this period
Routed this period
Promoters to review or referral12,408
Detractors to a ticket1,284
✓412 campaigns held back by the sentiment gate
Average close4h 12m
Sample data*IndustriesYour lifecycle, not a generic one.
Built around the moments that make or break loyalty in your industry.
Banking & NBFCGrievance SLA
Collections QA, attrition, next-best-product.
WorkflowsRetail chainsRepeat purchase
Store ranking, scheme retention, reviews.
WorkflowsTelecomPort-out windows
Network complaints, churn, activation.
WorkflowsHospitalityGuest recovery
In-stay feedback, OTA rating, repeat stays.
WorkflowsHealthcareDepartment NPS
Grievance routing, no-shows, billing clarity.
Workflows Clears the security reviewISO 27001AES-256PII maskingRBAC & SSODPDP & GDPR readyOn-prem or cloud
Security detail Start listening this week.
Thirty minutes, mapped to your channels and KPIs.
Not a deck. Run it on your data or a sample set.
Geckolyst Solutions Private Limited is headquartered at 8th Floor, Bhageeratha Square, Banerjee Road, Kochi, Kerala 682018, India. Sales: +91 90 2099 2099, sales@geckolyst.com. AI-native experience intelligence infrastructure serving Banking, Retail, Telecom, Hospitality and Healthcare sectors across India, UAE, Nigeria and Nepal.
