Question 1

How does this differ from manual sampling?

Accepted Answer

Manual QA reviews under 2% of conversations, chosen by an analyst days after the call. Ecko scores 100% within minutes of them ending, against the same rubric every time, and routes any breach straight to a ticket.

Question 2

Does it replace our QA team?

Accepted Answer

No. It removes the listening and scoring, and gives the team a ranked view of where problems concentrate. They move from sampling calls to fixing causes.

Question 3

How is PII handled in recordings?

Accepted Answer

Detected and masked automatically, including in voice. Access is role-based and every access event is logged.

Question 4

Can we use our own scorecard?

Accepted Answer

Yes. Your parameters, weightings and pass thresholds, not a fixed template.

Question 5

What's actually in the free tier?

Accepted Answer

One module, two users, and 10 minutes of free voice analytics, roughly 2-3 real calls. Plus unlimited runs of the pre-built industry workflows on sample data. No card, nothing expires.

Question 6

How is Ecko usage metered?

Accepted Answer

By minutes of audio and equivalent chat volume. Your balance is visible in-product, and analysed conversations stay accessible after the free minutes are used.

Question 7

Can I buy one module?

Accepted Answer

Yes. Every module works standalone, and because they share One-ID, adding a second later doesn't require re-integration.

Question 8

Do you offer on-premise?

Accepted Answer

Yes, on Enterprise, including a fully air-gapped option. Private cloud and hybrid are also available.

One conversation across four channels.

The workflow, step by step.

Reach

Deflect

Follow up

Hand over

What powers this outcome.

See it on your own data.