By role
Six seats. One set of facts.
The CX head's root cause and the branch head's coaching plan are the same event, seen twice.
CXO & VoC
Prove CX returns revenue
Enterprise NPS, net retention, attrition risk saved, root cause with an owner.
BeyondXMExpress
Contact centre & QA
Stop sampling 2%
Coverage, script compliance, escalation risk and mis-selling flags.
EckoVoice Coach
Branch operations
See variance before ratings drop
Store scorecard, active SLA tickets, top and bottom by NPS.
UpLiftPulse
RevOps
Stop firing blind
Opportunities by type, campaign ROI, sentiment gate status.
GroXGCRM
Compliance & risk
An audit trail that survives inspection
Grievance SLA, closed-loop rate, PII masking events.
TrackItEcko
Enterprise IT
One identity, one posture
Sources linked, match rate, API health, RBAC map.
One-IDSecurity
Executive VoCBeyondXM
Enterprise NPS+58▲ 7
Net retention114%▲ 3pp
Risk saved₹1.2 Cr
Top root cause
Making-charge clarity, at 32% of detractors. Merchandising alerted.
Store scorecardUpLift · 48 outlets
Avg rating4.7
Active tickets4
Skill lift+38%