GCS · Communication · Act
Calling infrastructure that routes to the right branch.
Centralised enterprise calling with smart routing, so complex cases reach the team that can close them and missed calls become a tracked number.
2.3%Missed-call rate
96.1%Branch answer rate
100%Calls passed to QA
24x7Coverage
What it does
Smart routing
By product, language, branch and case complexity.
Recording and QA hand-off
Every call passed to conversation QA automatically.
Missed-call accountability
Treated as a KPI with an owner, not an accident.
Sample figures showing the metrics this module reports, not a promised outcome.
Sample view
What you actually look at.
Call routingLive · all branches
Missed-call rate2.3%▼ 5pp
Answer rate96.1%
Passed to QA100%
Why it is built this way
Missed calls have an owner
A missed call is a tracked KPI with a branch attached, which is what turns it from an accident into something that gets fixed.
Sample layout with representative figures, not a customer account.