Retention
Keep them before they leave.
Ecko scores every conversation. The score triggers the right intervention — a ticket, a call-back, or a held campaign — before the customer decides to leave.
The chain
Ecko → GCRM → GroX
01 · Listen
Ecko detects risk
Negative sentiment, compliance gap, or repeat complaint flagged instantly.
02 · Act
GCRM intervenes
At-risk account flagged, ownership assigned, call-back scheduled.
03 · Grow
GroX recovers
Personalised offer, loyalty credit, or service upgrade — sentiment-gated.
20-25%Lower churn
3.1×ROI in 90 days
412Campaigns held back this period
5.1×Top campaign ROI
By industry
Retention playbooks.
Banking
Grievance-linked churn prevention.
Retail
Gold-scheme and high-value customer retention.
Telecom
Port-out window interception.
Hospitality
Guest recovery before review.
Healthcare
Patient follow-up and no-show reduction.