BeyondXM · Analytics · Listen
Know what is actually moving the score.
Omni-channel Voice of Customer analytics that names the driver behind every NPS point, and ties it to lifetime value.
4.6Top driver score
32%Detractors from one cause
7+Channels unified
<30sInsight latency
What it does
Root-cause analysis
Every score decomposed into the drivers behind it, ranked by revenue impact.
Revenue correlation
Each driver mapped to LTV and retention, so you fix causes rather than symptoms.
Demand heatmaps
Sentiment by branch, product, channel and period, on one surface.
Sample figures showing the metrics this module reports, not a promised outcome.
Sample view
What you actually look at.
Root-cause boardRolling 30 days
Enterprise NPS+58▲ 7
Drivers ranked12
LTV at risk₹1.2 Cr
What this says
Nearly a third of detractors name one driver. It has an owner in merchandising and a review date, rather than a mention in a monthly deck.
Sample layout with representative figures, not a customer account.