Express
Feedback at Scale
Design intelligent surveys, distribute across every channel, and transform responses into actionable insights. Express delivers 13 question types, AI-powered survey generation, and custom analytics dashboards — providing the complete feedback lifecycle from creation to intelligence.
Key Features
Everything you need
13 Question Types
From NPS and CSAT to matrix, ranking, and file upload questions
AI Survey Generation
Describe your survey goal in natural language and AI builds it
Conditional Branching
Dynamic survey paths based on respondent answers
Multi-Channel Distribution
Email, SMS, WhatsApp, QR codes, and shareable links
Custom Dashboards
10 widget types and 12+ chart types for comprehensive analytics
Automation Engine
6 trigger events and 8 action types for automated workflows
Core Modules
Deep Capabilities
Survey Builder
Create surveys with drag-and-drop simplicity
Distribution Engine
Reach respondents across every channel
Analytics & Dashboards
Transform responses into insights
Automation Engine
Automate feedback workflows
AI-Powered
Intelligence Built In
AI Survey Generation
Create complete surveys from natural language descriptions
AI Categorization
Automatically categorize open-ended responses
Sentiment Analysis
Detect sentiment patterns in feedback responses
Smart Insights
AI-powered trend detection and anomaly alerts
Access Control
Roles & Permissions
| Role | Permissions |
|---|---|
| Admin | Full platform access — survey creation, distribution, and analytics |
| Manager | Survey management, team oversight, and reporting |
| Creator | Survey design and distribution |
| Analyst | Dashboard access and data analysis |
| Viewer | Read-only access to published dashboards |
Ecosystem
Integrations
OneID
Customer data, authentication, and survey delivery
GroX
Survey distribution via marketing campaigns
CRM
Feedback data in customer profiles
Webhooks
Real-time response notifications
Industries
Built For Your Industry
Retail
- Customer satisfaction surveys
- Product feedback
- Store experience
Healthcare
- Patient experience
- Service quality
- Staff feedback
Education
- Course evaluations
- Student feedback
- Campus surveys
Hospitality
- Guest experience
- Service quality
- Post-stay surveys
Technical
Platform Capabilities
Ready to get started with Express?
See how Express can transform your survey management & feedback analytics workflow.