Seven layers. Thirteen modules. One core.
Buy the one that hurts most today. Every module you add later reads the same customer record, so the second one is worth more than the first.
Feedback Layer
Ask in the moment, on the channel they already use.
Response rates that reflect reality, not survey fatigue.
Communication Layer
Reach anyone on call, email, SMS or WhatsApp from one profile.
One thread per customer instead of four disconnected ones.
Action Layer
Turn a signal into a ticket with a clock and an owner.
Nothing quietly repeats, and every close is verified.
Analytics Layer
Score every conversation and name the driver behind the number.
No blind spots, and a ranked list of what to fix first.
Retention Layer
Spot the customer slipping and respond before they go.
Retention that compounds instead of resetting each quarter.
Growth Layer
Detect opportunity, and hold it back from anyone unhappy.
Campaigns that never backfire on an open complaint.
Workforce Layer
Coach the specific gap, then pay for the specific result.
The same experience in branch one and branch eight hundred.
Every layer reads from and writes to the same customer record. That is what makes the second module worth more than the first.
How One-ID worksSelect any module above to open its page, or pick one from the Products menu.
Capture and understand.
Omni-channel surveys
QR, WhatsApp, SMS, in-app and email, triggered in the moment.
ExploreEcko100% call & chat QA
Every conversation scored, not a two percent sample.
ExploreBeyondXMVoC root-cause
Names the driver behind the score and ties it to lifetime value.
ExploreUpLiftWorkforce KPIs
Agent and branch performance measured against CX outcomes.
ExploreResolve, coach, reach.
SLA ticketing
Auto-ticket, route to an owner, then re-poll to confirm the fix.
ExploreVoice Coach NEWAI role-play coaching
Practise before performing, against the gaps QA found.
ExplorePulse NEWWorkforce tracking
Attendance, field activity and incentives on one identity.
ExploreGCSEnterprise calling
Smart routing across branches. Missed calls become a KPI.
ExploreGecko MailAutomated email
The same triggers and sentiment rules as every other channel.
ExploreG ChatWhatsApp & SMS
Self-service menus around the clock, plus retention nudges.
ExploreRetain and expand.
Pipeline & retention
At-risk flagged from sentiment, not from a stalled deal stage.
ExploreLoyalystContextual rewards
The right moment for the right customer. Never blanket.
ExploreGroXUpsell & referrals
Detects opportunity, then holds campaigns back from detractors.
ExploreModules can be licensed individually. Pulse and Voice Coach are newest, and their feature sets are being confirmed ahead of general availability.