Infrastructure, not a dashboard.
Customer experience, run end to end. Insight is only halfway. Geckolyst delivers the other half, turning every signal into a decision and every decision into a resolved issue or new revenue.
Calls
From Contact Centre, PBMs or IVRs
Chats & WhatsApp
Website, app and WhatsApp
Surveys
SMS, email, WA and branch QR
Tickets
Helpdesk or surveys
Reviews
Google and app stores
Transactions
POS or billing
Identity resolution
phone · email · account · device
One-ID
Listen
4 modulesAct
6 modulesGrow
3 modulesEvaluated the moment it happens, so you act before the complaint, not after it.
Every touchpoint. One customer. One truth.
What each layer looks like.
Express captures surveys, Ecko scores every conversation, BeyondXM and UpLift turn both into action.
Top revenue drivers
Agent ranking
QA scorecard
TrackIt owns tickets and SLAs, GCS, Gecko Mail and G Chat carry every conversation, Voice Coach and Pulse keep teams sharp.
Ticket status · 18,642
SLA performance
Three modules: GCRM for pipeline, Loyalyst for loyalty programmes, GroX for cross-sell and referrals.
Sales pipeline · GCRM
Loyalty tiers · Loyalyst
Growth opportunities · GroX
Four ways to run it.
On-premise
Air-gapped option, strict residency. Large enterprise.
Private cloud
Isolated tenancy on AWS, Azure or GCP. Mid-large.
Public cloud
Multi-tenant, pay as you grow. SME and MSME.
Hybrid
Sensitive data on-prem, analytics in the cloud.