Gecko Mail · Communication · Act
Email that obeys the same sentiment rules.
Transactional and campaign email firing off the same triggers as every other channel, so a customer never gets a promotion during an open complaint.
OneShared journey engine
100%Gated on sentiment
7+Channels coordinated
0Separate tools needed
What it does
Journey triggers
Sent from events on the customer timeline, not from a list upload.
Sentiment gating
Suppressed automatically for anyone with an unresolved ticket.
Feedback and promo in one
The survey and the offer come from the same profile.
Sample figures showing the metrics this module reports, not a promised outcome.
Sample view
What you actually look at.
Journey monitorLast 7 days
Sends gated100%
Open rate41%▲ 9pp
Suppressed128
Why 128 were held
Each of those customers has an unresolved ticket. They rejoin the journey the day it closes and the repoll confirms it.
Sample layout with representative figures, not a customer account.