Ecko
Hear What Matters
Transform every customer conversation into actionable intelligence. Upload voice recordings and let Ecko's AI automatically transcribe, score across 7 quality dimensions, and analyze 15+ parameters — delivering deep insights into agent performance, customer sentiment, and compliance.
Key Features
Everything you need
AI Transcription
Automatic transcription with speaker separation and timestamps
7-Dimension Scoring
Quality scoring across communication, knowledge, compliance, and more
Deep Analysis
15+ configurable analysis parameters for comprehensive call evaluation
Sentiment Monitoring
Real-time customer and agent sentiment tracking throughout calls
Compliance Checks
Automated compliance monitoring against SOPs and regulations
Agent Coaching
AI-generated coaching recommendations based on performance patterns
Core Modules
Deep Capabilities
Voice Recording Management
Upload and manage voice recordings at scale
AI Transcription Engine
Convert speech to text with intelligence
Quality Scoring
Evaluate calls across 7 quality dimensions
Analytics & Reporting
Transform voice data into actionable insights
Call Centre Integration
Connect with your contact centre infrastructure
AI-Powered
Intelligence Built In
AI Transcription
Automatic speech-to-text with speaker diarization
Quality Scoring AI
AI evaluates calls across 7 quality dimensions (0-10 scale)
Deep Analysis
15+ AI-powered analysis parameters for comprehensive evaluation
Knowledge-Aware Evaluation
AI evaluates against uploaded SOPs and knowledge bases
Coaching Recommendations
AI-generated improvement suggestions for agents
Access Control
Roles & Permissions
| Role | Permissions |
|---|---|
| Admin | Full platform access — users, settings, recordings, analytics, and configuration |
| Analyst | Upload recordings, view analytics, and export reports |
| Uploader | Upload voice recordings only |
| Viewer | View-only access to dashboards and recording list |
Ecosystem
Integrations
OneID
SSO authentication, organization management, and employee data
UpLift
Voice analytics data feeds into engagement and performance metrics
TrackIt
Call-related ticket insights and resolution tracking
Webhooks
50+ subscribable events for real-time integration
Industries
Built For Your Industry
BPO & Call Centres
- Agent quality monitoring
- Compliance auditing
- Training insights
Banking & Insurance
- Regulatory compliance
- Sales quality
- Customer satisfaction
Telecom
- Service quality
- Complaint analysis
- Agent performance
Healthcare
- Patient call quality
- Appointment handling
- Empathy scoring
Technical
Platform Capabilities
Ready to get started with Ecko?
See how Ecko can transform your ai-powered voice analytics workflow.