Every call. Every chat. Scored.
Manual QA audits 2-5% of calls. Ecko audits 100%, in real time, across seven dimensions.
100 free QA minutes · No card
Sampling isn't assurance. It's hoping.
Six checks, no analyst.
Sentiment & emotion
Turn-by-turn, with override detection. Polite but frustrated still scores as frustrated.
Empathy & tone
Acknowledgement, reassurance, interruption, talk-over pace.
Script & compliance
Mandatory disclosures and regulated language, line by line.
Root-cause flags
Competitor mentions, charge disputes, repeat-contact language.
Automatic routing
Breach → TrackIt ticket. Skill gap → Voice Coach module.
Vernacular
The languages your frontline actually speaks. [confirm list]
Questions
How does this differ from manual sampling?
Manual QA reviews under 2% of conversations, chosen by an analyst days after the call. Ecko scores 100% within minutes of them ending, against the same rubric every time, and routes any breach straight to a ticket.
Does it replace our QA team?
No. It removes the listening and scoring, and gives the team a ranked view of where problems concentrate. They move from sampling calls to fixing causes.
How is PII handled in recordings?
Detected and masked automatically, including in voice. Access is role-based and every access event is logged.
Can we use our own scorecard?
Yes. Your parameters, weightings and pass thresholds, not a fixed template.