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TrackIt · Action · Act

Every complaint owned, clocked and closed.

Negative signals become tickets with a running SLA, routed to the person who can fix it, then re-polled with the customer to confirm it landed.

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Moves
SLAChurn
See it on your numbers
98.2%SLA compliance
4h 12mAverage close
2.7%Reopen rate
88.4%First-contact resolution
What it does

Auto-ticketing

Created from sentiment, QA breach, review or survey without anyone noticing first.

Multi-level SLA clocks

Different clocks for grievance, dispute and service request, each with escalation rules.

Repoll validation

The customer confirms resolution. A closed ticket is not the same as a fixed problem.

Sample figures showing the metrics this module reports, not a promised outcome.

Sample view

What you actually look at.

SLA consoleLive · today
SLA compliance98.2%▲ 4pp
Average close4h 12m
Reopen rate2.7%
Grievance · 24h clock96%
Dispute · 72h clock93%
Service request · 8h clock99%
Repoll validation

Every close is re-checked with the customer. A ticket marked resolved that the customer disputes reopens automatically and escalates a level.

Sample data
Why it is built this way

A clock on every complaint

Each category runs its own SLA with its own escalation ladder, because a grievance and a service request are not the same promise.

Sample layout with representative figures, not a customer account.

See it on your own data.

Thirty minutes, mapped to your channels and KPIs.

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