Route the grievance to the person who can fix it.
Post-consultation feedback that reaches the right clinical head, and reminders that actually reduce no-shows.
Sample figures based on composite deployments, not a specific customer.
What actually runs on day one.
Post-consultation grievance routing
Complaints routed to nursing or department heads by cause.
No-show reduction
WhatsApp reminders and rescheduling in the thread.
Follow-up adherence
Lapsed follow-ups recalled with context.
Department benchmarking
Experience compared across departments and sites.
Front-desk and call-centre quality
Appointment and billing calls scored in full.
Patient trust and reviews
Promoters routed to reviews, detractors to recovery.
The board a healthcare operator runs on.
Handled with care
Feedback is captured post-episode, and clinical content stays out of the marketing path entirely.
Experience data, kept separate from clinical data
Wait times, billing clarity and discharge instructions drive most of the score, and none of them require touching a clinical record. Access is role-scoped and every view is logged.
Sample layout with representative figures, not a customer account.