G Chat · Communication · Act
WhatsApp and SMS that actually resolve things.
Interactive menus let customers check status, raise a dispute or reach a human 24x7, and it is the channel your retention nudges arrive on.
45%Queries deflected
24x7Availability
7+Flow types
1Thread per customer
What it does
Self-service menus
Status, disputes and requests handled without an agent.
Two-way campaigns
Offers and surveys in the same thread as support.
Escalation to human
Handover with full context, never a restart.
Sample figures showing the metrics this module reports, not a promised outcome.
Sample view
What you actually look at.
Conversation deflectionLast 24 hours
Deflected45%▲ 12pp
Median response12s
Threads3,420
Sample layout with representative figures, not a customer account.