First account to lifelong relationship.
Every unresolved signal is a customer quietly moving their money elsewhere.
Every banking moment, mapped.
Branch QR, SMS
WhatsApp or call captures the signal.
ExpressRoot cause pinned
Sentiment, CSAT, NPS; driver identified.
BeyondXMRegulatory SLA ticket
Ticket with regulatory SLA, routed to a team.
TrackItResolve then re-poll
Resolve, then re-poll to confirm.
GCSG ChatWhatsApp menu
Check status, raise a dispute, reach support, 24×7.
G ChatAuto-created
Categorised by root cause, routed with an SLA clock.
TrackItSmart routing
Complex cases across branches, zero missed calls.
GCSFix the source
Top dispute root causes surfaced, not just symptoms.
BeyondXMAttrition risk
Sentiment, balance trends, transaction recency, live.
One-IDBeyondXMContextual reward
Right journey moment. Not a blanket discount.
LoyalystPreferred channel
WhatsApp, SMS or email, whichever they use.
G ChatGecko MailTrack LTV forward
Retention compounds across cycles.
GCRM360° view
Lifetime value, purchase history, next-best-product.
One-IDEligibility score
Card, loan, deposit or wealth, plus referral signals.
GroXSame cue, both sides
Campaign runs and the branch RM sees it too.
G ChatGecko MailCustomer → advocate
Uptake and referral incentivised.
LoyalystNo sampling
Branch NPS plus AI QA on 100% of calls and chats.
ExpressEckoExact coaching gaps
Objection handling, product knowledge, empathy.
BeyondXMPractise first
AI role-plays with real-time scoring.
Voice CoachIncentives follow results
Performance linked to CX and sales outcomes.
UpLiftPromoters to reviews
At the moment they're happiest.
ExpressBy branch and app
See which location moves the average.
BeyondXMReviews become tickets
Public concerns answered, not ignored.
TrackItRatings pull new customers
The funnel feeding itself.
ExpressGroXAll workflow figures are illustrative examples. Pre- vs post-Geckolyst baseline, same-cohort like-for-like, 90-day window. Actual results vary.
Three institutions.
Gold Loan NBFC
400+ branches. Borrowers re-pledged elsewhere; renewal reminders were manual.
Credit Lender
Lean team, no analyst, competing with big banks for the same borrowers.
Nationalised Bank
2,000+ branches. Inconsistent grievance handling with regulatory SLA risk.