Recover the guest before they check out.
Table-side and in-stay feedback that reaches a manager while the guest is still on the property.
Sample figures based on composite deployments, not a specific customer.
What actually runs on day one.
Table-side micro-feedback
A QR at the table, answered in seconds.
In-stay recovery
Detractor alerts routed to the duty manager immediately.
Repeat booking campaigns
Weekend demand driven from past sentiment, not a blast.
Property benchmarking
Outlets and properties compared on the same scale.
Front-desk coaching
Role-play on the interactions guests rated lowest.
OTA and Google reputation
Ratings monitored per property, negatives ticketed.
The board a hospitality operator runs on.
Recovery beats a reply
Seven in ten issues here were resolved while the guest was still on the property, which is the only window where a review is still preventable.
A review is a complaint you did not catch in time
In-stay capture is the whole game. Every issue resolved before checkout is a review that never gets written, and the ones that escalate reach a GM with the full thread attached.
Sample layout with representative figures, not a customer account.